YZ00CL08 Customer orientation in development, nonstop (5 cr)
Cooperation network course
Network: CampusOnline YAMK
Network: EduJyväskylä
Available for: Master's students, Bachelor's students and Bachelor's and Master's students
This course is offered through the Network for EduJyväskylä. These studies are available for bachelor's, and master's degree students studying in the University of Jyväskylä.
Description
Note! This course is only for professionals or students in the welfare sector.
Customer-oriented thinking in service development (Design thinking) 1 cr
Customer-oriented service development methods and frameworks: experimental development and service design 2 cr
Customer experience and its management 1 op
Benefits and challenges of customer-centred service development in welfare services 1 op
Learning outcomes
After completing the course, you will have the ability to think customer-oriented in the context of development, you will master customer-oriented service development methods and know how to apply them in your own industry.
You recognize the importance of customer experience management in the development of services. After the course, you will have informed and skillful capabilities to utilize research data, which can be used to target and anticipate development needs in a customer-oriented manner. You know how to evaluate and promote the implementation of professional ethical principles and values in the development of services.
Competences of the course:
- Ethics
- Learning to learn
- Anticipatory development
Additional information
Please note that the course is primarily aimed at students in the welfare sector.
Description of prerequisites
A bachelor's degree in social and health care or equivalent.